Terms & conditions

Last updated: 24 October 2026

1. Seller and contracting party

When you place an order in this store, you enter into a contract of sale with FH VENTURES LIMITED, which is the seller of the products and the party to your contract. FH VENTURES LIMITED accepts your order, sends the order confirmation, processes payment and is responsible for delivery, the conformity of the goods with the contract and complaints. Molliva is the brand under which FH VENTURES LIMITED runs this store.

FH VENTURES LIMITED
Unit B, 11/F, Yam Tze Commercial Building
23 Thomson Road, Wan Chai, Hong Kong
Company number (Companies Registry, Hong Kong): 81393381
Business Registration number: 81393381-000-10-26-8
Email: contact@molliva.co.uk
Phone: +1 307 306 9728
Customer service: Monday to Friday, 09:00-17:00 (CET)

These Terms & conditions apply to all orders placed by consumers in this store.

2. Ordering and conclusion of the contract

The products shown in our store are not a legally binding offer but an invitation to place an order. By clicking the order button at the end of the checkout process, you make a binding offer. You can check and correct your details at any time before submitting your order. The contract is concluded when we confirm your order by email (order confirmation).

You must be at least 18 years old or have the consent of a parent or legal guardian. If a product is unavailable or the price is obviously incorrect, we may decline the order and will refund any amount already paid in full.

The contract is concluded in English. You will receive the contract terms and your order details by email together with your order confirmation; you can open and save these Terms & conditions on this page at any time.

3. Prices and VAT

All prices are shown in pounds sterling (GBP) and include VAT. The price at checkout is the total amount you pay.

4. Payment

You pay using the payment methods shown at checkout. Payment is made in pounds sterling and processed by our payment service provider. We never store your card details.

5. Delivery

We deliver orders within the United Kingdom - free of charge and tracked.

Dispatch: your order will be handed over to the carrier within 1-3 working days (Monday to Friday, excluding public holidays) of order confirmation.

Delivery: delivery usually takes 6-11 working days from the date you place your order. If delivery is delayed, we will email you with a new estimated delivery date.

Once your parcel is on its way, you will receive an email with a tracking link. You will find all delivery terms on our Shipping & delivery page.

6. Right to cancel

As a consumer, you have a statutory right to cancel your contract within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You will find the full cancellation information and the model cancellation form on our Returns & refunds page.

7. 60-day money-back guarantee

In addition, we voluntarily give you a 60-day money-back guarantee from the day of delivery: if the size doesn't fit, we will exchange it free of charge, and if you are not happy, we will give you your money back. You will find the conditions on our Returns & refunds page. Your statutory rights are not affected.

8. Faulty goods and complaints

Your statutory rights under the Consumer Rights Act 2015 apply: goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, you can reject it for a full refund within 30 days of delivery; after that, you are entitled to a repair or replacement and, if that does not solve the problem, a price reduction or refund. A fault that appears within six months of delivery is presumed to have existed at the time of delivery, unless we can prove otherwise. Nothing in these Terms & conditions affects your statutory rights.

How to make a complaint: email contact@molliva.co.uk with your order number, a description of the problem and ideally photos or a short video. We will reply within 2 working days and, if necessary, send you return instructions. Please do not send the item back before contacting us. If your claim is valid, we cover the cost of returning the item and will repair or replace it, or give you a refund. Refunds are made using the same payment method used for the purchase.

9. Product information and use

We do our best to make sure our photos and descriptions are accurate. Colours may look slightly different depending on your screen, and minor variations in measurements are possible.

Please follow the enclosed care, use and safety instructions. Cosmetics are for external use only; if you have sensitive skin, we recommend doing a patch test first, and stopping use if any irritation occurs.

10. Force majeure

We are not liable for delays caused by circumstances beyond our control - for example strikes, decisions by public authorities, disruption at the carrier or natural events.

11. Data protection

You will find information on how we process your personal data in our Privacy policy.

12. Dispute resolution and governing law

We are neither obliged nor willing to take part in alternative dispute resolution proceedings before a consumer dispute resolution body.

These Terms & conditions and any contract concluded through this store are governed by the laws of the Hong Kong Special Administrative Region, where the seller, FH VENTURES LIMITED (Company No. 81393381), is registered, excluding the United Nations Convention on Contracts for the International Sale of Goods. This choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country where you are habitually resident; if you live in the United Kingdom, this includes your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

13. Customer service

Email: contact@molliva.co.uk
Phone: +1 307 306 9728
Opening hours: Monday to Friday, 09:00-17:00 (CET)
We reply in English, usually within 24 hours on working days.

Postal address: FH VENTURES LIMITED, Unit B, 11/F, Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong.

14. Changes

We may change these Terms & conditions. Your order is subject to the Terms & conditions in force at the time you placed it.