Shipping & delivery

We deliver to addresses in the United Kingdom.

Delivery costs

Free tracked delivery on every order. The price you see at checkout is the price you pay - all prices include VAT and we do not add any extra charges.

Delivery times

Dispatch: we pack your order and hand it over to the carrier within 1-3 working days (Monday to Friday, excluding public holidays) of order confirmation.

Estimated delivery: delivery usually takes 6-11 working days from the date you place your order. Over the holidays and during busy periods it may take a little longer - if so, we will email you with a new estimated delivery date.

As soon as your parcel leaves our warehouse, you will receive an email with a tracking link so you can follow it all the way to your door.

Delivery

We deliver tracked parcels to your home or - depending on the size of the parcel and your address - to a parcel locker or collection point.

Uncollected parcels

Please collect your parcel within the time given by the collection point. Uncollected parcels are returned to us. If you would rather cancel your order, just let us know - your right to cancel of course still applies.

If something goes wrong

If your parcel has not arrived within a reasonable time or has arrived damaged, email us at contact@molliva.co.uk and we will sort it out straight away.

Returns

You will find all the information about returns on our Returns & refunds page.

Contact

FH VENTURES LIMITED
Unit B, 11/F, Yam Tze Commercial Building
23 Thomson Road, Wan Chai, Hong Kong
Company number (Companies Registry, Hong Kong): 81393381
Business Registration number: 81393381-000-10-26-8
Email: contact@molliva.co.uk
Phone: +1 307 306 9728
Customer service: Monday to Friday, 09:00-17:00 (CET)

FH VENTURES LIMITED is the seller and the contracting party for all orders placed in this store. Molliva is a brand of FH VENTURES LIMITED.