Privacy policy

Your data matters to us. Below we explain what personal data we collect, why we collect it and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller

The controller of your personal data is FH VENTURES LIMITED, which runs this store.

FH VENTURES LIMITED
Unit B, 11/F, Yam Tze Commercial Building
23 Thomson Road, Wan Chai, Hong Kong
Company number (Companies Registry, Hong Kong): 81393381
Business Registration number: 81393381-000-10-26-8
Email: contact@molliva.co.uk
Phone: +1 307 306 9728
Customer service: Monday to Friday, 09:00-17:00 (CET)

What data we collect

  • When you place an order: your name, delivery and billing address, email address, phone number, order history and payment status. We never see your full card details.
  • When you contact us: the content of your message and your contact details.
  • When you sign up to our newsletter: your email address and whether you open or click on our emails.
  • When you visit our website: your IP address, device, browser and how you navigate the site - using cookies and similar technologies.

Purposes and lawful bases

  • Fulfilling your order - performance of our contract with you (Article 6(1)(b) UK GDPR).
  • Accounting and legal claims - compliance with our legal obligations, including record-keeping obligations under commercial and tax law (Article 6(1)(c) UK GDPR).
  • Customer service and improving our website - our legitimate interest in running and developing our store (Article 6(1)(f) UK GDPR).
  • Newsletter and marketing - your consent, which you can withdraw at any time (Article 6(1)(a) UK GDPR).
  • Non-essential cookies - your consent (Article 6(1)(a) UK GDPR).

Who we share your data with

We never sell your data. We only share it with service providers who need it so that we can deliver your order: our e-commerce platform (Shopify), payment service providers, delivery companies, email tools, and analytics and advertising tools. They process your data on our behalf under data processing agreements.

Some of these service providers may process data outside the United Kingdom. Where this happens, we make sure your data receives a level of protection equivalent to UK standards, for example through the UK International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses.

How long we keep your data

We keep order data for as long as required by statutory retention obligations (up to ten years). We keep customer service enquiries for up to 90 days after they are closed. We keep newsletter data until you unsubscribe.

Your rights

You have the right to access your data and to have it rectified or erased, to restrict its processing, to object to its processing and to receive your data in a machine-readable format (data portability). You can withdraw your consent at any time with effect for the future. Just email contact@molliva.co.uk.

If you are unhappy with how we process your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection (ico.org.uk).

Cookies

We use cookies to make our website work, to remember your basket and to understand how you use the site. We only use non-essential cookies once you have given your consent; you can change your choice at any time.

Changes

We update this Privacy policy whenever something changes. Last updated: 24 October 2026.